Contact Us

We welcome all enquiries and feedback from our customers - please use the form below to contact us online.
Alternatively you can call our customer services department on: +44 (0) 1772 792 808.
Our business hours are:
Monday - Thursday : 9am - 5pm
Friday : 9am - 2pm
Saturday - Sunday : Closed
For postal enquiries please use the below address:
The Chocolate Factory
Fletcher Road
Preston
PR1 5AD
COVID Update:  During our special offers we have reduced staff available for packing and preparing orders, so please bear with us while we work through all the orders and get your chocolates out as fast as possible!  It could take up to 10 days for us to process, pack and dispatch your order.  Thank you for your understanding.